Product shipment and returns
Product return policy - our money-back guarantee
If you are not completely satisfied with any product you purchase or license from West, simply return it within 45 days of the original invoice (West ship date) for a full credit or refund.
- All expenses associated with returns are the responsibility of the customer
- Customers forfeit any applicable discounts when returning items that were part of a promotional sale
- To ensure accurate processing, always enclose a copy of the original delivery or billing document and a brief explanation of the reason for the return
This policy does not apply to online services, such as Westlaw. Subscribers are responsible for any applicable charges associated with online products. Please refer to your subscriber agreement for specific terms and conditions.
Especially for law students
- New books must be in the same condition as purchased – no marking, highlighting, stickers, or stamps; if the item was shipped shrink-wrapped, the item must be returned with the shrink-wrap attached
- West reserves the right to withdraw any WestlawRewards points earned as part of a purchase you are returning
How to return a product
Unopened packages
Mark your package "refused" and give it back to the shipper. You'll owe nothing for shipping.
Opened packages
West cannot pay return shipping fees if the original package has been opened. To return an opened item at your expense, affix the return address label, or address it to:
West Returns Building B
525 Wescott Road
Eagan, MN 55123
Need a return address label?
Sign in and print one for any item ordered. (Registration required.)
Questions about recent orders or returns?
My Account online
Once you have registered for My Account, you can sign on any time to:
- Check recent orders for ship dates
- Track your package
- Request a reshipment
- Initiate a product return
- Check the status of recently returned items
By phone
Call 1-800-328-4880, 7 a.m. to 7 p.m. CT, Monday through Friday. For faster service, please have the following ready:
- Your 10-digit West account number
- The date of your order
- Your PO number, if applicable